Welcome to easyoutdoorsstore.com

Ordering & Shipping

Our products usually arrive to their new homes within one to two weeks, depending on your geographical location.  If a product is on backorder, you will be informed immediately, either by telephone or e-mail.

Our order process is comprised of four (4) steps:

Order Process

Tracking & Billing

Your credit card will be billed at the time your order enters the shipping process in our warehouse or is sent to a vendor for factory-direct shipment. You will be sent an email notification on your shipment with your tracking number. You can then enter your tracking number into our system at Easy Outdoors Store Tracking to get an updated schedule of your delivery.

In the unusual event that we have not been notified of a backorder prior to submitting an order to a vendor for factory-direct shipment, you may be billed ahead of shipment.

 Shipping

You should expect to receive delivery within 10-14 business days in the 48 contiguous states unless otherwise noted. Please note that selecting a shipping method such as Next Day, 2 Day, 3 Day, does not necessarily mean that you will be receiving your item in that amount of time, depending on the time of order, if there is a weekend or holiday, or if the item is in stock. We will make every attempt to get your order out as fast as possible. Please allow one day for processing your order paperwork.

Order Cancellations
To cancel your order, contact us using the information provided you on your purchase receipt, include your order number, name, billing address, and items ordered. We'll acknowledge your request upon receipt and let you know as soon as possible if we were successful in canceling an order that has not yet entered our shipping department or is on backorder.

If the order has already entered into the shipping process, we may not be able to cancel it in time. Due to increased cancellation costs, we do require a 20% fee on any orders that are cancelled.

Returns
If you need to return an item, please contact us via e-mail. Please include your name, phone number, order number, and the reason you wish to return the item.  If there is a defect, please also attach a photograph depicting the issue.

When You Receive Your Order
Please do not refuse delivery for minor damage. If a package is damaged, check the contents for damage before refusing delivery. If damage appears to be minor, and only a few items need to be replaced, we recommend accepting the shipment (or at least any undamaged packages) after making note of damages on delivery receipt. Doing this will speed up the replacement process because parts can be shipped sooner and faster delivery methods can be used.  All returns must be made within 30 days of receipt of your item.

Inventory the shipment. Check the number of boxes received against the number shown on the driver's delivery sheet. If there is a shortage, write the number of missing boxes on your copy and the driver's copy of the receipt and have the driver sign both copies.

If there is any problem with your shipment, please contact us using the contact page - we will quickly make any arrangements needed to fix any problems.